Refund policy

Returns & Refund Policy

Last Updated: June 2026

At Hluma Kids, every Wonder Jar, sensory kit and play-based product is carefully handmade and packed in South Africa. We want you to be delighted with your purchase. If something isn't quite right, this policy explains how returns and refunds are handled.

1. Returns

If you change your mind about a product, you may request a return within 7 days of receiving your order, provided that:

  • The product is unused.

  • The product is unopened.

  • The product is in its original condition and packaging.

  • The product can be resold.

Customers are responsible for return shipping costs unless the return is due to a defective, damaged or incorrectly supplied product.

Returned items must be received and inspected before a refund can be processed.

2. Refunds

Once a returned product has been received and approved, the refund will be processed to the original payment method used for the purchase.

Original delivery fees are non-refundable unless the return is the result of an error on our part.

Please allow a reasonable processing period for the refund to reflect, depending on your payment provider.

3. Personalised & Custom Orders

Many Hluma Kids products are handmade to order, customised or created for specific themes, events or parties.

For this reason, we cannot accept returns or provide refunds for:

  • Personalised products.

  • Custom-designed products.

  • Party favour orders made specifically for an event.

  • Products manufactured to a customer's specifications.

This does not affect your rights where a product is defective.

4. Defective, Damaged or Incorrect Products

If your order arrives damaged, defective or incorrect, please notify us within 48 hours of delivery.

Please include:

  • Your order number.

  • A description of the issue.

  • Clear photographs of the product and packaging.

Where a product is confirmed to be defective, damaged or incorrectly supplied, Hluma Kids may, at its discretion:

  • Replace the product;

  • Repair the product where applicable; or

  • Refund the purchase price.

Reasonable replacement delivery costs will be covered by Hluma Kids in these circumstances.

5. Products Not Eligible for Return

For hygiene, safety and quality reasons, we cannot accept returns on:

  • Opened playdough products.

  • Used sensory kits.

  • Products showing signs of use.

  • Products damaged due to misuse, improper storage or normal wear and tear.

  • Clearance or sale items marked as non-returnable.

6. Handmade Product Disclaimer

Hluma Kids products are handmade, and slight variations in colour, texture, accessories and finishing may occur between batches.

These natural variations are part of the handmade nature of our products and are not considered defects.

7. Contact Us

For any questions regarding returns or refunds, please contact us via the Contact Us page on our website. We will do our best to assist you as quickly as possible.