Terms of service
Terms of Service
Last Updated: June 2026
Welcome to Hluma Kids. By accessing our website and purchasing our products, you agree to be bound by these Terms of Service. Please read them carefully before using our website.
1. General
Hluma Kids provides sensory play products, Wonder Jars, themed playdough kits and related children's products for purchase through our website.
By using this website, you confirm that you are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
We reserve the right to update or modify these Terms of Service at any time without prior notice.
2. Products
We make every effort to ensure that product descriptions, images, pricing and availability are accurate.
As many of our products are handmade, slight variations in colour, texture, accessories and appearance may occur. These variations do not constitute defects.
We reserve the right to discontinue products or limit quantities at any time.
3. Pricing & Payment
All prices displayed on our website are in South African Rand (ZAR).
Payment must be received in full before an order is processed or dispatched.
We reserve the right to change pricing without prior notice.
4. Orders
Submission of an order does not guarantee acceptance of that order.
Hluma Kids reserves the right to refuse, limit or cancel any order where necessary, including where there are pricing errors, stock availability issues or suspected fraudulent activity.
Should an order be cancelled after payment has been received, a full refund will be processed.
5. Delivery
Delivery timeframes provided on the website are estimates only.
While we strive to dispatch orders promptly, Hluma Kids cannot be held liable for delays caused by courier companies, weather conditions, public holidays or circumstances beyond our control.
Customers are responsible for providing accurate delivery information.
6. Returns & Refunds
Returns and refunds are governed by our Returns & Refund Policy, which forms part of these Terms of Service.
By placing an order, you acknowledge that you have read and understood our Returns & Refund Policy.
7. Product Safety
Hluma Kids products are intended for use under appropriate adult supervision.
Some products may contain small parts and may not be suitable for children under 3 years of age.
Playdough products are intended for play purposes only and are not for consumption.
Parents and guardians are responsible for determining whether a product is suitable for their child.
8. Intellectual Property
All content on this website, including logos, branding, product names, photographs, graphics, designs, text and other materials, remains the property of Hluma Kids unless otherwise stated.
No content may be copied, reproduced, distributed or used without prior written permission.
9. Limitation of Liability
To the fullest extent permitted by law, Hluma Kids shall not be liable for any indirect, incidental or consequential loss or damage arising from the use of our website or products.
Nothing in these Terms excludes any rights afforded to consumers under applicable South African consumer protection legislation.
10. Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the laws of South Africa.
Any disputes arising from the use of this website or the purchase of products shall be subject to the jurisdiction of the South African courts.
11. Contact Us
If you have any questions regarding these Terms of Service, please contact us via the Contact Us page on our website.